DESCRIPTION OF SERVICE

RingVoz LLC supplies you with a set of services that allow you to send text messages to any network where RingVoz LLC has presence worldwide. The customer will send an SMS directly to a RingVoz USA Mobile Number and RingVoz will do the proper translation to send the SMS to the International mobile number that you have registered in advance with RingVoz. RingVoz USA Mobile Number is called DirectSMS number. You can have up to 5 DirectSMS numbers depending on the subscription plan you have selected. This is a PREPAID SERVICE. All SMS messages (one SMS=160 characters ASCII, outgoing) require enough funds in the prepaid account to be processed.

ACCEPTANCE

By singing up with our Service, you automatically confirm that you accept all terms in this agreement. You can sign up with RingVoz LLC irrespective of where you live in the world and your age. Please observe however, that underage persons sometimes need consent from parents. You always act as a private person and only represent yourself.

USAGE

The RingVoz service cannot be used to message short codes. The RingVoz service must not be used for unlawful, inappropriate or criminal purposes. You cannot use RingVoz services in a way that disturbs other users or intrudes on other persons or on their property. You are responsible for ensuring that the information you provide using our services is legal and in accordance with normal morals and the general ethics which apply on the Internet. Consequently, you are not allowed to: encourage a crime or assist anyone who encourages a crime in any way, make or distribute statements which discriminate or emphasize anyone’s race, skin color, sex, religion, ethnic origin or sexual orientation, distribute pornographic pictures or pictures which portray gross violence, force or brutality, make or distribute statements which are offensive or insulting. You cannot use RingVoz account to send any BULK, mass, marketing, promotional or advertising messages. You will, at all times, respect and abide the laws of United States of America, country from which you are sending messages and country to which you are sending messages. If you do any of the following described activities:

  • Your account will be deleted without warning of any kind
  • Should your violations of our terms of use become a legal matter, your information will be shared with legal authorities in accordance with our Privacy Policy.

We assume that you will use our RingVoz service in strict agreement with our usage policy and communicate with people in a friendly manner. We will therefore share all information available to us about you and your account, should we receive a complaint that your account was used in violation of our policy. By proceeding to use RingVoz you explicitly agree with this statement. If you do not agree with this policy, you cannot use our service.

REGISTRATION

To enjoy of the RingVoz services you must open a prepaid account thru our call center, if you don’t have an existing one, and ensure the sufficient funds to run the service. When you register, we may ask you to state your address, country of residence, language of choice and some additional data about you and or you personal interests. If you chose to register your name as part of your email address or elsewhere, you consequently agree to that your name and other information you have provided will be stored and processed in the RingVoz database.

SUBSCRIPTION

Subscription enables account holders to use RingVoz. The payment for a subscription is executed monthly on the day the subscriber first joined the program and is debited from the prepaid account.

When you add at least one DirectSMS number to your account you will be automatically subscribed to the service and your Billing Day will be the day when the first DirectSMS number has been added. The Billing Day indicates the day of the month when your account will be charged accordingly with the plan. If you remove all the DirectSMS numbers from your account, you’ll be automatically unsubscribed to the service and you’ll be charge for any remaining unused messages of your plan.

When you subscribe to the DirectSMS service you are committed to spend five dollars per month which is called the Commitment. If your account doesn’t satisfy the Commitment at the end of the 30 days from the last Billing Day, your account will be charged for the difference between the Commitment and the total spent since the last Billing Day. Subscriptions can be cancelled under the following terms:

  1. Subscription privileges stop at the time of cancellation
  2. No refunds for subscriptions will be issued under any circumstances
  3. All accumulated credits, apart from the unused portion of credits since the last payment expire.
  4. To cancel your subscription, please call our Customer Service department at +1-785-533-1110. Then request that the subscription be cancelled.

OTHER OPERATORS CHARGES

RingVoz is not responsible if your mobile operator bills you for texting our DirectSMS numbers for the domestic portion (text message between US mobiles). RingVoz is not responsible if your mobile operator bills you for receiving our SMS notifications. RingVoz is not responsible if the mobile recipient is billed by the local mobile operator on that country. In all scenarios you must verify if the mobiles numbers you subscribed to DirectSMS won’t be charged for sending or receiving text messages. DirectSMS service is suitable for mobile numbers that has already included text messages in their plans.

SMS DELIVERY

The international SMS network is built on the “best effort” principle. This means that delivery of messages cannot be guaranteed. Statistically over 99% successful delivery rate where over 90% of messages are delivered within few minutes (often seconds). We cannot, however, guarantee delivery of messages and we do not refund credits for unsuccessful messages.

Please note that, although we focus on providing extensive coverage aggregation services, third party network providers may choose from time to time to not be part of our networks or the networks of our service providers. This may result in messages not being delivered.

QUALITY OF DATA

The information that you state to us when you register must be updated, correct and complete. Please note that accounts with invalid information (for example e-mail account, name or country) may be deleted as our sole discretion, together with all associated information. It is your responsibility to make sure that your information is up-to-date.

INTEROPERABILITY

The ability to send and receive SMS messages is subject to subscriber contracts, roaming agreements and billing configuration. Due to the nature of the global SMS network the roaming and interoperability status, as well as our ability to deliver your messages to or from any network may change without notice.

MESSAGES AND OTHER LIMITATIONS

Content you send using our service must be suitable for anyone. No promotional or content that can be considered offensive can be sent. Non-compliance will result in account termination.

We are not responsible for the deletion or failure to store information.

We have set no fixed upper limit on the number of message you may send through the service apart from how many credits are left in your account.

We may determine whether or not your conduct is consistent with the Terms and Conditions agreement and may end the service at any time if your conduct does not comply with the agreement.

We may, in the future, with prior notification, limit the amount of storage space available to you.

Your message might be sent without your sender identification and you will not be notified of this.

Although we try our best to deliver message quickly, messages may be delivered late due to queuing or mobile network operator / third party traffic. This may still result in the message being seen as “delivered”. Only “received by recipient” can be regarded as a final delivery to the handset. This “received by recipient” status is only available if we get it from the mobile network operator.

SPAM

RingVoz LLC will immediately terminate and delete your account if it believes that the account is being used for SPAM or unsolicited bulk messaging. Upside is bound to deliver a valued service and will NOT TOLERATE SPAM (sending of unsolicited message) of SMS, MMS, EMS or email messages and/or ANY other kind of messages. You, or users of your sub accounts, are NOT permitted to send SPAM. Failure to do so will result in immediate and irrevocable termination of your account. RingVoz refund policy for accounts that are suspected of SPAMMING is VOID and NO refunds will be issued.

Please note that neither unsolicited messages nor any other messages that are in breach of US or international laws may be sent via the Service and that any consequences arising from the breach of US or international laws will be borne by you. RingVoz LLC does not assume any responsibility for the content of the messages you send via its platform. We hereby underline your responsibility:

The client undertakes that it will not knowingly use the RingVoz LLC service for any illegal, immoral or improper purpose or in any manner which contravenes the law or regulatory requirements of the appropriate jurisdiction or knowingly in any way which is indecent or offensive or in any way that could be considered as Spamming, and undertakes not to allow any third party to do so. The client explicitly confirms that for each SMS-MT it sends to Mobile Subscribers via the RingVoz service/platform, the client has the prior consent of the recipient of each message before the message is sent.

Since penalties can be drastic, it is in your best interest to closely obey all laws and regulations.

QUALITY OF SERVICE

You use your account and information from the Internet entirely at your own risk. RingVoz LLC does not take responsibility for: (a) that the service will be without faults or delays, (b) any effects on your life when you use your account or download anything from the Internet or (c) for goods, services or transactions using your account.

REFUND POLICY

Please note that setup fees, expired or used SMS credits CANNOT be refunded. Also, credits purchased through any of the monthly subscription accounts are non-refundable. All refunds are issued through PayPal. Unused prepaid balances different than subscription amounts, will be refunded.

SMS CREDITS EXPIRATION

The free SMS messages portion included in subscriptions that qualifies for free SMS messages will expire at 30 days from the last billing day.

EQUIPMENT

You must have access to the necessary mobile equipment to originate SMS. You must have access to the local mobile network and you must pay all costs pertaining to such access.

SYSTEM MAINTENANCE

RingVoz LLC maintains computer equipment and software to ensure the highest level of service. Our scheduled database backup and system at any moment. It is possible that some or all functions will not be available at this time. RingVoz LLC will work in its best effort to reduce de impact and the out of service time.

DIRECT SMS NUMBERS

DirectSMS numbers can be changed at any moment by RingVoz without prior notice and replaced by a new DirectSMS number. DirectSMS number replacement will be notified to you by SMS, email, phone or thru our website. RingVoz will work in its best effort to maintain the same number as long as possible. RingVoz is not responsible for any effect that a replacement of the DirectSMS number may cause to you. Replacement of DirectSMS numbers will take up to 48 hours and the service won’t be available for that DirectSMS till the replacement process is concluded.

PRIVACY

Your correspondence is your own private property. RingVoz LLC takes no responsibility whatsoever for the content in the correspondence of its members. Nor does it take any responsibility whatsoever for activities that may take place as a consequence of communication via RingVoz LLC network. RingVoz LLC will not change, destroy or forward the contents of your correspondence, unless entitled to do so by this agreement or forced to do so by law, regulation or any extraordinary circumstance. RingVoz LLC may, however read the contents of your correspondence and act to ensure that the service is used in line with the requirements of this Terms of Service.

INTEGRITY

You are responsible for your account and your password. RingVoz LLC will not be responsible nor liable for any loss you may have that results from an unauthorized access to your account. You should therefore protect your account name (username) and password to anyone else including RingVoz LLC. staff members. We strongly recommend that you change your password periodically and that you use non-trivial passwords that contain at least 8 characters including digits, special characters and letters in lower and upper case. You are not allowed to give others access to your account and you cannot send messages on other people’s behalf. Such activities are in violation of this Terms of Service and will result in account suspension.

CLOSURE OF SERVICE

RingVoz LLC may at any time close your account or clean its content if: (a) you supply misleading information at the time of registration, (b) you do not use (access) your account within a time span of 30 days, if (c) you do not follow the terms stated in this agreement, (d) the use of your account contravenes the law or the conditions in this agreement, (e) there is reasonable suspicion that a crime has been committed, (f) if you do not maintain a valid e-mail address or (g) if there is a suspicion that you used your account to send SPAM. RingVoz LLC also retains the right to close the service at any time, temporarily or permanently, in case of force majeure, bankruptcy, liquidation or for any other reason.

WARRANTY, RESPONSIBILITY FOR FAULTS, ETC.

The services are provided on an -as is- basis with no warranty implied or explicit.

INDEMNIFICATION

You agree to indemnify and hold RingVoz LLC, its parents, subsidiaries, affiliates, officers and employees, harmless for any claim, demand, or damage, asserted by any third party due to or arising out of your use of or conduct on the system. The Service is provided without any guarantees explicit or implied.

RingVoz LLC is not responsible for direct, indirect or other damage suffered by the User or a third party as a result of using the Service, faults in the Service or interruption to or termination of the Service. RingVoz LLC is also not responsible in any way for the content or the delivery of the messages which the User has sent or received via the Services.

COPYRIGHT

This web site, the web site technology and all content from time to time displayed on the web site (the Web site) are the property of RingVoz LLC. The Web site is protected by international law and conventions for the protection of industrial and intellectual property rights. You may not, without expressed permission from RingVoz LLC, copy or to the public display the Web site or the Web site in part or parts. You also may not mirror the Web site on your home page. Your use of the Web site does not create a license or any other rights in RingVoz LLC trademarks, services, copyrights, or any other intellectual property or proprietary rights.

DISAGREEMENTS

This agreement shall be governed by and construed in accordance with laws of the State of Florida, USA. In case of a dispute, you agree to submit yourself to the jurisdiction of courts of the State of Florida, USA.

CHANGES IN THIS AGREEMENT

RingVoz LLC reserves the right to alter the terms of this agreement. The right to use the services is subject to your approval of the membership terms applicable from time to time. It is therefore in your interest to keep yourself updated on the membership terms. By continuing to use this service, you accept the new wording of the membership terms.

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